| CVE-2021-21439 | Date: (C)2021-06-14 (M)2023-12-22 |
DoS attack can be performed when an email contains specially designed URL in the body. It can lead to the high CPU usage and cause low quality of service, or in extreme case bring the system to a halt. This issue affects: OTRS AG ((OTRS)) Community Edition 6.0.x version 6.0.1 and later versions. OTRS AG OTRS 7.0.x version 7.0.26 and prior versions; 8.0.x version 8.0.13 and prior versions.
CVSS Score and Metrics +CVSS Score and Metrics -| CVSS V3 Severity: | CVSS V2 Severity: |
| CVSS Score : 6.5 | CVSS Score : 4.3 |
| Exploit Score: 2.8 | Exploit Score: 8.6 |
| Impact Score: 3.6 | Impact Score: 2.9 |
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| CVSS V3 Metrics: | CVSS V2 Metrics: |
| Attack Vector: NETWORK | Access Vector: NETWORK |
| Attack Complexity: LOW | Access Complexity: MEDIUM |
| Privileges Required: NONE | Authentication: NONE |
| User Interaction: REQUIRED | Confidentiality: NONE |
| Scope: UNCHANGED | Integrity: NONE |
| Confidentiality: NONE | Availability: PARTIAL |
| Integrity: NONE | |
| Availability: HIGH | |
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