CVE-2020-1777 | Date: (C)2020-10-16 (M)2023-12-22 |
Agent names that participates in a chat conversation are revealed in certain parts of the external interface as well as in chat transcriptions inside the tickets, when system is configured to mask real agent names. This issue affects OTRS; 7.0.21 and prior versions, 8.0.6 and prior versions.
CVSS Score and Metrics +CVSS Score and Metrics -CVSS V3 Severity: | CVSS V2 Severity: |
CVSS Score : 5.3 | CVSS Score : 5.0 |
Exploit Score: 3.9 | Exploit Score: 10.0 |
Impact Score: 1.4 | Impact Score: 2.9 |
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CVSS V3 Metrics: | CVSS V2 Metrics: |
Attack Vector: NETWORK | Access Vector: NETWORK |
Attack Complexity: LOW | Access Complexity: LOW |
Privileges Required: NONE | Authentication: NONE |
User Interaction: NONE | Confidentiality: PARTIAL |
Scope: UNCHANGED | Integrity: NONE |
Confidentiality: LOW | Availability: NONE |
Integrity: NONE | |
Availability: NONE | |
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