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CVE
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CVE-2018-10198Date: (C)2018-06-07   (M)2023-12-22


An issue was discovered in OTRS 6.0.x before 6.0.7. An attacker who is logged into OTRS as a customer can use the ticket overview screen to disclose internal article information of their customer tickets.

CVSS Score and Metrics +CVSS Score and Metrics -

CVSS V3 Severity:CVSS V2 Severity:
CVSS Score : 4.3CVSS Score : 4.0
Exploit Score: 2.8Exploit Score: 8.0
Impact Score: 1.4Impact Score: 2.9
 
CVSS V3 Metrics:CVSS V2 Metrics:
Attack Vector: NETWORKAccess Vector: NETWORK
Attack Complexity: LOWAccess Complexity: LOW
Privileges Required: LOWAuthentication: SINGLE
User Interaction: NONEConfidentiality: PARTIAL
Scope: UNCHANGEDIntegrity: NONE
Confidentiality: LOWAvailability: NONE
Integrity: NONE 
Availability: NONE 
  
Reference:
https://community.otrs.com/security-advisory-2018-01-security-update-for-otrs-framework/

CPE    1
cpe:/a:otrs:otrs
CWE    1
CWE-200

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