| CVE-2013-3551 | Date: (C)2020-02-24 (M)2023-12-22 |
Kernel/Modules/AgentTicketPhone.pm in Open Ticket Request System (OTRS) 3.0.x before 3.0.20, 3.1.x before 3.1.16, and 3.2.x before 3.2.7, and OTRS ITSM 3.0.x before 3.0.8, 3.1.x before 3.1.9, and 3.2.x before 3.2.5 does not properly restrict tickets, which allows remote attackers with a valid agent login to read restricted tickets via a crafted URL involving the ticket split mechanism.
CVSS Score and Metrics +CVSS Score and Metrics -| CVSS V3 Severity: | CVSS V2 Severity: |
| CVSS Score : 6.5 | CVSS Score : 4.0 |
| Exploit Score: 2.8 | Exploit Score: 8.0 |
| Impact Score: 3.6 | Impact Score: 2.9 |
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| CVSS V3 Metrics: | CVSS V2 Metrics: |
| Attack Vector: NETWORK | Access Vector: NETWORK |
| Attack Complexity: LOW | Access Complexity: LOW |
| Privileges Required: LOW | Authentication: SINGLE |
| User Interaction: NONE | Confidentiality: PARTIAL |
| Scope: UNCHANGED | Integrity: NONE |
| Confidentiality: HIGH | Availability: NONE |
| Integrity: NONE | |
| Availability: NONE | |
| | |
