The Extend Point and Print connection to search Windows Update machine setting should be configured correctly. This policy setting allows you to manage where client computers search for Point and Printer drivers. If you enable this policy setting, the client computer will continue to search for compatible Point and Print drivers from Windows Update after it fails to find the compatible driver from the local driver store and the server driver cache. If you disable this policy setting, the client computer will only search the local driver store and server driver cache for compatible Point and Print drivers. If it is unable to find a compatible driver, then the Point and Print connection will fail. Fix: (1) GPO: Computer Configuration\Administrative Templates\Printers\Extend Point and Print connection to search Windows Update (2) KEY: HKLM\Software\Policies\Microsoft\Windows NT\Printers\DoNotInstallCompatibleDriverFromWindowsUpdate