The Turn off Active Help machine setting should be configured correctly. Specifies whether active content links in trusted assistance content are rendered. By default, the Help viewer renders trusted assistance content with active elements such as ShellExecute links and Guided Help links. If you enable this policy, such links are not rendered. The text is displayed but there are no clickable links for these elements. If you Disable or do not configure this setting, the default behavior (Help viewer renders trusted assistance content with active elements) applies. Fix: (1) GPO: Computer Configuration\Administrative Templates\Windows Components\Online Assistance\Turn off Active Help (2) KEY: HKLM\Software\Policies\Microsoft\Assistance\Client\1.0\NoActiveHelp